Privacy Policy

Introduction

MedShape ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at our Peregian Springs clinic on the Sunshine Coast.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit an enquiry form on our website
• Book a consultation or treatment
• Contact us by phone or email
• Visit our clinic in person

This information may include:

• Name and contact information (email address, phone number)
• Health information relevant to your treatment
• Treatment preferences and goals
• Payment and billing information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This information is used to improve our website functionality and user experience.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Schedule and manage your appointments
• Provide personalized Endermologie treatments and recommendations
• Process payments and manage billing
• Send you appointment reminders and follow-up communications
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Maintain accurate health and treatment records

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., appointment booking systems, payment processors, email services)
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
• Your Consent: We may share information with your explicit consent

Health Information Privacy

As a healthcare service provider, we handle sensitive health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Your health information is kept confidential and secure, and is only accessed by authorized personnel for the purpose of providing your treatment and care.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Health records are retained in accordance with Australian healthcare regulations.

Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdraw Consent: Withdraw your consent to our processing of your information at any time
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

Third-Party Links

Our website may contain links to third-party websites (such as our booking platform). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us: